Virgin Media O2 is partnering with A+E Networks EMEA, All3Media International, Banijay Rights, Blue Ant Media, Extreme International, Fremantle, Little Dot Studios and. Options. Find out more here. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. 100 nslookup protonvpn. I'm able to access online account and change the Web Safe Settings. Forum; Apps. e. 17-04-2023 12:57 - edited 17-04-2023 12:58. Access your bills, diagnose faults and manage your package. Press and hold the WPS button on the larger Wifi Booster forWe would like to show you a description here but the site won’t allow us. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. uk. This problem has been running for over 2 months now. Help - new to Virgin media and setting web safe for appropriate child settings to avoid porn and nudity but in search on phone and iPad you can still see images! Not what we wanted. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. c. com Address: 185. I have been trying to turn on child safe for the last few weeks, but just get the message. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. My Virgin Media App. 1 Kudo. Sign in . pc. Simply download the What are parental controls?How to turn on parental controlsHow to change parental controls At Virgin Mobile we're dedicated to looking after our customers. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. 5. A new secure password will be generated for you. Virgin Media takes online safety seriously. We created Web Safe for our customers to make browsing safety a no-brainer. Like a lot of people here it seems. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Click on My Apps then Web Safe. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. laptop. For fraudulent e-mails, forward to [email protected] was glitchy earlier this afternoon but now seems to be work. web safe. Options. Thanks for the reply @jasoncartwright on the forums. Phone. . on 27-08-2023 09:39. Account - Cable. Kind Regards, Steven_LQuickStart, set up and connections. Is F-Secure Safe free with Virgin Media? F-Secure SAFE is a multi-award winning online security solution which is free to all Virgin Media customers for the first year, and it includes: Virus protection: detects and removes viruses, malware and spyware that. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. Any help appreciated. I’m sorry to hear of the issues that you’re having with your web safe settings, have you been able to get this sorted or would you need further assistance to get this resolved? Kind Regards, Steven_LWeb safe provides ultimate protection when using the internet. 159. com, minecraft. 220. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Switched On Families Swap and share practical advice with other parents cancel. Virgin Media Staff. To recover your email address we need your account number, area reference and date of birth. Look out! Virus Safe has blocked this site. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Then follow the instructions on screen to finish your set up. Virgin Media; My Virgin Media; Shop; Help;. Home Phone. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Virgin Media; My Virgin Media; Shop;. 168. Joining in. 8. Im having the same ballache redirecting as people have been having since 2021. Hi. Security matters. com and we’ll look into them. 5GHz is a less congested frequency, so you get faster. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Security matters. Options. 99. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Manage Your Account. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. Select Help. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. SpeedWe would like to show you a description here but the site won’t allow us. It’s easy to turn on. Complete your profile. Just sign in to My Virgin Media and change your settings. AFAIK Web Safe setting cannot be configured through Hub. See for more details. 162. ExpressVPN. 9. From setting your favourite channels, audio settings to renaming the box, find out here. google (disable when using mobile data) 0 Kudos. 1. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. In the meantime consider try the old site page Web Safe Settings to - 5398468. IPSec Pass-Through. Virgin Media. I believe you are prompted at first login if you want to change the settings password to one of your own as well as wi-fiVolt benefits FAQs. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Media Web Safe allows you to restrict certain types of. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. have tried this page, but that also is stuck. Having the same problem on multiple devices. Switched On Families. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. 9. Best done from a wired connection. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Select Help & Settings. When accessing a page I am advised "You can easily change your Web Safe settings at any time. Just joined. 168. We'll be more than happy to assist from here! Select the Settings cog in the top right-hand corner. Along with the many other posts I have the issue where every time I click “manage websafe settings” it takes me back to the main page. This will allow you to. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. I will be able to assist and get this changed for you. Mobile customers can also use the app to keep on. 8K; 276;. 8. 220. 4. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. 8. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. . on 06-05-2023 22:30. Browse Virgin Media Virgin Media Community. on 15-04-2023 15:47. Home Phone. Parental controls block websites and applications that you think are unsuitable for your child. Options. My Virgin Media makes managing your account easier with all your information in one place. Change or cancel your package. -- I'm a Very Insightful Person,. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. VirginMedia. Virginmedia. Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. Manual configuration settings for email. VM has WebSafe enabled. Once logged in you will see 2 filters; Virus Safe and Child Safe. 222 & 208. Web safe provides ultimate protection when using the internet. This help content & information General Help Center experience. Open a Web browser (e. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. What is Child Safe? Child Safe is an additional feature to Web. I'll be in touch soon. web safe 0 An Unexpected Error has occurred. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. 1. For best. 88K views 5 years ago. e. For Android: Settings >> Connections >> More connection settings >> Private DNS. Hopefully when that thread concludes it will also resolve your issue. 8) and this will bypass the websafe filter. To check this, go to iOS settings > Local network > ON’. Some help would be greatly appreciated. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. May just be a. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. SpeedQuickStart, set up and connections. . g. Forum; Apps. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Thank you for the help. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. I know for a fact there is a problem with the provider and not my laptop. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Learn more. The forum team are best placed to help further and issue has been. Child Safe - Disabled. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Reply. Browse Virgin Media Virgin Media Community. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. Sign in to My Virgin Media to change your Web Safe. Go to 192. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. We recommend keeping Virus Safe on. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. 100 nslookup protonvpn. All devices would need to be re-connected to the WiFi. Options. -- I'm a Very Insightful Person, I'm here to share knowle. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Bypass Child Safe & Virus Safe. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. 3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP. --. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Find out if you're getting the superfast or ultrafast fibre Virgin, Sky, BT, EE, PlusNet and TalkTalk and other providers promise on. Also check the. com). 100. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. For more tips on how to keep your kids safe online, visit Internet Matters. Stay safe online. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Changing Virgin Media Web Safe Settings on Desktop/Laptop. 0 Kudos Reply. . you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. 6 - 6. Get NordVPN - the #1 VPN for Virgin Media. The appearance of Web Safe has changed slightly in the last few days. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 159. If you change the computer's network settings to use any Public DNS does that re-gains access. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. 140 and not, the expected, 81. "Sorry the changes you made were not saved, please try again". I checked the DNS entries for NordVPN. These are two settings – Virus Safe and Child. Click: My Apps. AS Name. We'll go over how to set up the filter, what. SpeedThe forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. 168. com IMAP Port. . You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Stay safe online. OpenDNS provide instructions here :. . Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 168. on 10-06-2023 13:58. SpeedAccess Virgin Media router settings in modem-only mode. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. When I go to the Web - 5155296. not the VM Hub. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Any website unsuitable for children is blocked by default. Click here to view more details on content filters from Virgin Media’s Web Safe. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. It's great having you on board with us in the Community. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 9. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Welcome to the community and thanks for taking the time to post your issue on the forums. Take a look at the pull-out tab on the side of the Hub 3. and see if you are able to save the changes; if successful then use that page in future until Virgin Media decide to solve the issues with the new Web Safe page. We know that children, particularly. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Every computer on the internet must have a unique. However many mesh. I can't do this. 1. on 21-03-2023 15:29. 2 years later this problem still persists. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Shaun0963. Click Apply. How to turn on Child Safe. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. 5) Turn on the VM hub. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. 1. Stay safe online. com (blocked by Web Safe), bestvpn. Sorry to hear that you're still having problems with this after a few weeks. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. To get the password, follow these steps: a. The website is If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Activate Web Safe. Could it be a different situation, i. 15-02-2023 21:11 - edited 15-02-2023 21:15. If you're still having issues changing your settings, please let us know. Changing network settings to use any Public DNS should re-gain full access for the device. 222 and 208. Manage Your Account. Changing network settings to use any Public DNS should re-gain full access for the device. 0 you will need to use 192. Tried every browser, device, incognito mode etc. Your account. BTW is there a reason why you are access the old site page for Web Safe?. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Once logged in, select ‘My apps’ tab’. 15-02-2023 21:11 - edited 15-02-2023 21:15. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Select SPAM Settings. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. 8. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Mark as New; Bookmark this message; Subscribe to this message. It looks like my websafe setting is switched to off. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Switched On Families. Contact the site operator for further help. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. Virgin Media Web Safe Log in to your My Virgin Media account. We give all our customers a complete, market leading security package called Virgin Media Security,. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Looks like it's not toggling off / on at virgin media end. Re: Websafe settings no longer having effect. make sure you are using Virgin Media's DNS; if you go to 1. bb. I will be able to assist and get this changed for you. 4. . If, however, you're still experiencing the problem, please pop back to us. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. Thanks for your response. org. No, you can keep using the same phone you’ve always used. 1 or whatever else you like. . The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. Remember that parental control settings are only one part of online safety. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Re: Manage Websafe settings. Child safe not working. Changes to our Acceptable Use Policy for Virgin Media Mail. 222. Hi , Thank you for coming back to us about this ongoing issue. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Stream from Virgin Media. 168. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). 1 Kudo. VPN operates fine for use with : Virus Safe : Enabled. I just got a URL from the IT team for the VPN. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Virgin Media help and support. Afterward, click Apply and save your settings. 8% price rise, adding almost £7 to the cost of a typical £50 broadband and TV package. I’ve tried the manual DNS trick but that didn’t work. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. --. 2. At Virgin Media, we pride ourselves on our parental controls. Add a new username and password. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Virgin Phone Switchover.